Customer Success Manager

About the role

We’re hiring a Customer Success Manager to build lasting relationships with our users. You’ll ensure customers succeed with Aurius, helping them maximize value and drive growth.

Responsibilities

• Onboard new customers and guide them through setup.

• Serve as the primary contact for customer accounts.

• Track customer health and proactively resolve issues.

• Share feedback with product and engineering to improve Aurius.

• Drive adoption, renewals, and expansion opportunities.

Requirements

• 3+ years in customer success or account management.

• Strong interpersonal and communication skills.

• Familiarity with SaaS or B2B workflows.

• Proven ability to manage multiple accounts.

• Customer-first mindset and problem-solving ability.

Benefits & perks

Remote-first, flexible work culture • Health & wellness benefits • Paid time off • Learning & development budget